Frequently asked questions
Where are you based?
I am based in Shaftesbury, North Dorset.
How far are you willing to travel?
I am happy to travel all over the UK and abroad for destination weddings. Please get in touch to discuss your requirements.
Do you charge for travel?
I do not charge additional travel costs for weddings within a 50 mile radius of Shaftesbury, Dorset.
When will our images be ready?
Your online gallery and usb (usb is provided for weddings only) will be ready to view 4-6 weeks from your wedding/shoot date. This can be 6-8 weeks during busy periods.
Do you provide RAW files?
I do not provide RAW files as these are an unfinished product.
Do we get any prints with our package?
My packages include digital files in high resolution and you get full printing rights.
What will happen if you are ill or circumstances prevent you from being able to attend our wedding day or event?
I will do everything in my power to be there, if this is not possible I will do my best to find you a suitable alternative from a wide network of photographers.
Can we share our images on social media?
Yes, it’s a wonderful way to share your images with friends and family. I will also post images on my social media which I would love you to share. I would also really appreciate it if you could tag me on the images you choose to share on social media.
Are you insured?
Yes, I am fully insured with both Public Liability and Professional Indemnity Insurance – copies of these documents can be provided upon request.
Do we need to feed you?
Yes please (for weddings and events 5 hours or more). I’m on my feet all day and get very hungry, so a meal would be very much appreciated. No-one likes there picture being taken when they are eating, so when you sit down to eat I’ll take a 30-40min break too.
What equipment do you use?
I currently use two camera bodies which are a Canon 5d Mk III and 5d Mk IV. I also have a number of professional lenses and flash equipment which allows me to capture your day whatever the situation.
What if our friends and family want some photos?
To make things easier for you, all your edited images are uploaded to a password-protected online gallery. You can share the link with your friends and family so they can view all your images, download high resolution digitals and order prints if they wish.
How do we book?
Wedding photography is one of the first things people book, so get in touch! A non-refundable deposit of 30% and a signed contract is required to secure your booking. The rest of the balance is due 6 weeks before your wedding date. Payments can be made in cash or by bank transfer.
Who owns the copyright to the images?
Photography by Chantel owns the copyright to all images provided as part of any photography package but your license gives you permission to print and share the images for personal use.
If you still have questions which I have not covered please give me a call on 07979 902923 or send me message via the contact form or email and I will get back to you asap.
We are committed to safeguarding the privacy of Photography by Chantel website visitors and customers; this policy sets out how we will treat your personal information.
Personal Information Collection and Use
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other means of direct contact from you.
What data we collect
- Name and contact information including email addresses and any other information provided in communications
- Information that you provide by filling in forms on our website such as the contact form
- Information provided if you decide to subscribe/register to receive promotional communications regarding services and products
- Website usage data
How we will use your information
- To contact you in response to a specific enquiry
- To provide you with
informationrequested from us relating to our products and services
- To manage our relationships with customers and record keeping
- To contact you regarding product orders
- To provide information promoting our services and products which we feel may be of interest to you
- To customise the website and improve the products and services we provide
- To provide information necessary for compliance with a legal obligation
Is information shared with third parties?
We will not share your information with any third party outside of our organisation, other than as necessary in the examples given below
- To fulfil your request for subcontracted services or product orders, e.g. to ship an order.
- Financial transactions relating to product orders are handled by our service provider
- We may disclose your personal data to our insurers and professional advisers for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice
International data transfers
Use and Display of Images
We may display any images taken by Photography by Chantel to promote and advertise our work. This includes on social media (Facebook, Instagram, Pinterest and Twitter), publicity materials, websites, exhibitions, magazine articles and other such media.
By agreeing to the contract of services, you consent to the use of such images.
Your Access to and Control over Information
You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
1) See what data we have about
2) Change/correct any data we have about you
3) Have us delete any data we have about you
4) Express any concern you have about our use of your data
You may instruct us not to process your personal information for marketing purposes by email at any time. You will also be given an opportunity to opt-out of receiving such information through our mailing list service.
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your personal information
We will take reasonable technical and organisational precautions to protect the personal information you share with us.
The transmission of information over the internet is not completely secure and therefore we cannot guarantee the security of information sent to us electronically over the internet and the transmission of such information is entirely at your own risk.
Photography by Chantel reserves the right to make changes to this policy at any time by publishing a new version on our website.